Politique de remboursement
Last updated: September 9, 2026
At Eloryva, operated by ELORYVA LLC, every piece is selected with care, and we want you to feel confident in your purchase. If something is not right, we are here to help.
15-Day Return Window
You may request a return within 15 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition
- Free from damage, scratches, alterations, or signs of wear
- Returned with its original packaging, tags, certificates, accessories, and any included items
- Accompanied by your order number or proof of purchase
Items that do not meet these conditions may not be eligible for a return or refund.
How to Request a Return
Before returning any item, please contact us at:
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos if the item arrived damaged, defective, or incorrect
Once your return request is reviewed, we will provide the appropriate return instructions.
Please do not send items back without first receiving return instructions from Eloryva.
Free Returns
Eligible returns requested within the 15-day return period qualify for free return shipping when using the return method provided by Eloryva.
Returns sent using a different method without prior approval may not be eligible for reimbursement of return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund where appropriate.
Earrings and Hygiene
For hygiene reasons, earrings must be unworn, unused, and returned in their original condition and packaging to be eligible for a return.
Non-Returnable Items
The following items may not be eligible for return:
- Items showing signs of wear, damage, or alteration after delivery
- Items returned without their original packaging or included accessories
- Items returned after the 15-day return period
- Personalized or custom-made items, where applicable
- Gift cards, where applicable
- Items marked as final sale, where clearly stated before purchase
If you are unsure whether your item is eligible, please contact us before sending it back.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund to your account.
Original delivery charges, if any were paid, may not be refundable unless the item was damaged, defective, incorrect, or where required by applicable law.
Exchanges
If you would like a different size, finish, or eligible replacement, please contact us at:
Availability of replacement items or variants is not guaranteed.
If a direct exchange is not available, we may provide alternative return or replacement options.
Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please first check with your bank, card issuer, or payment provider, as processing times may vary.
If you still need assistance, contact us at:
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible and the return process may apply instead.
Consumer Rights
Nothing in this Return and Refund Policy limits any consumer rights that cannot legally be excluded under applicable law.
Changes to This Policy
We may update this Return and Refund Policy from time to time to reflect changes to our business, services, operational practices, or legal requirements.
The latest version will always be available on our website.
Contact Us
For questions about returns, exchanges, or refunds, please contact:
ELORYVA LLC
30 N Gould St, Ste R
Sheridan, Wyoming 82801
United States
Email: support@eloryva.com
Website: eloryva.com