Orders typically arrive within 5–9 business days. Delivery times may occasionally vary due to carrier delays, customs processing, holidays, or other circumstances outside our control.

Yes. Eloryva offers free tracked shipping on all orders to destinations currently available at checkout.

Once your order has been shipped, you will receive tracking information. You can also use our Track Your Order page to follow your shipment.

Eligible items may be returned within 15 days of receiving your order. Items must be unworn, unused, and in their original condition and packaging. Please contact support@eloryva.com before sending any return.

Please contact us as soon as possible at support@eloryva.com with your order number, a description of the issue, and clear photos. Our team will review the situation and help with an appropriate solution.

Our moissanite jewelry is selected according to the specifications shown on each product page. You can find the stone type, size, and other relevant details in the product information before ordering.

Where a certificate is included with a moissanite piece, you can use the certificate number to verify it through the issuer’s external verification website. Visit our Certificate Verification page for instructions.

Use our Ring Size Guide before ordering and compare your measurement carefully with the available US sizes shown on the product page.

Keep your jewelry away from harsh chemicals, perfumes, lotions, and household cleaners. Store it separately in a dry place and clean it gently with a soft cloth to help preserve its finish and brilliance.

Many Eloryva pieces are designed for comfortable, versatile wear. For the best longevity, remove your jewelry before swimming, showering, exercising, or using strong chemicals.

Selected Eloryva pieces include gift-ready presentation. Please check the individual product page for the packaging details included with your chosen piece.

Absolutely. If you need help choosing a size, finish, style, or gift, contact us and we’ll be happy to guide you.

Our team usually replies within 24–48 hours. We’ll do our best to help you as quickly and clearly as possible.

Please include your name, email address, order number if applicable, and a short description of how we can help.

You can contact our customer care team at support@eloryva.com for questions about your order, products, returns, or delivery.