Refund policy

Return and Refund Policy

At Eloryva, every piece is selected with care, and we want you to feel confident in your purchase. If something is not right, we are here to help.

15-Day Return Window

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must be:

Unworn, unused, and in its original condition
Free from damage, scratches, alterations, or signs of wear
Returned with its original packaging, tags, certificates, accessories, and any included items
Accompanied by your order number or proof of purchase

Items that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

Before returning any item, please contact us at:

support@eloryva.com

Please include:

Your order number
The item you would like to return
The reason for the return
Photos if the item arrived damaged, defective, or incorrect

Once your return request is reviewed, we will provide the appropriate return instructions.

Please do not send items back without first receiving return instructions from Eloryva.

Free Returns

Eligible returns requested within the 15-day return period qualify for free return shipping when using the return method provided by Eloryva.

Returns sent using a different method without prior approval may not be eligible for reimbursement of return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@eloryva.com.

Please include your order number and clear photos showing the issue.

Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Earrings and Hygiene

For hygiene reasons, earrings must be unworn and returned in their original condition and packaging to be eligible for a return.

Non-Returnable Items

The following items may not be eligible for return:

Items showing signs of wear, damage, or alteration after delivery
Items returned without their original packaging or included accessories
Items returned after the 15-day return period
Personalized or custom-made items, where applicable
Gift cards, where applicable

If you are unsure whether your item is eligible, please contact us before sending it back.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund to your account.

Original delivery charges, if any were paid, may not be refundable unless the item was damaged, defective, or incorrect.

Exchanges

If you would like a different size, finish, or eligible replacement, please contact us at support@eloryva.com.

Availability of replacement items or variants is not guaranteed.

Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider, as processing times may vary.

If you still need assistance, contact us at: