Terms of Service

Welcome to Eloryva. These Terms of Service govern your use of our website and your purchases from Eloryva.

By visiting our website, creating an account, or placing an order, you agree to these Terms of Service.

1. Online Store Terms

You must be legally capable of entering into a purchase agreement in your country or region to place an order through our website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

2. Products and Availability

We make every effort to present our jewelry accurately, including product descriptions, materials, sizes, finishes, photographs, and other relevant details.

Because screens and devices display colors differently, slight variations in appearance may occur.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information when necessary.

3. Pricing

Prices are displayed in the currency shown on our website or during checkout.

We may update prices, promotions, or offers at any time without prior notice. Changes will not affect orders that have already been confirmed.

If an obvious pricing or listing error occurs, we reserve the right to correct the error and contact you regarding any affected order.

4. Orders

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to refuse or cancel an order in cases including:

• Suspected fraud or unauthorized activity

• Incorrect pricing or product information

• Payment verification issues

• Product availability issues

• Orders that violate these Terms

If we cancel an order after payment has been received, the appropriate refund will be issued to the original payment method.

5. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment processing may be handled by third-party payment providers. Their own terms, privacy policies, and security procedures may also apply.

You agree to provide accurate and authorized payment information when placing an order.

6. Shipping and Delivery

Eloryva offers free tracked shipping on all eligible orders to destinations currently available at checkout.

Estimated delivery is typically 5–9 business days.

Delivery times are estimates and may vary due to carrier delays, customs procedures, holidays, destination conditions, or circumstances outside our reasonable control.

Full details are available in our Shipping Policy.

7. Returns and Refunds

Eligible items may be returned within 15 days of receiving the order, subject to the conditions in our Return and Refund Policy.

Returned items must generally be unworn, unused, in their original condition, and accompanied by the original packaging and included materials.

Please contact us before sending any return.

Full details are available in our Return and Refund Policy.

8. Product Information

We aim to keep all product information accurate and current.

However, occasional errors, omissions, or inaccuracies may occur regarding descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct such information when necessary.

9. Jewelry Care and Use

Jewelry should be worn and cared for appropriately.

Exposure to chemicals, perfumes, cosmetics, moisture, impact, improper storage, or normal wear may affect the appearance or condition of jewelry over time.

Customers are responsible for following reasonable jewelry care practices.

10. Intellectual Property

All content on the Eloryva website, including branding, logos, text, graphics, photographs, designs, page layouts, and other original content, is owned by or licensed to Eloryva unless otherwise stated.

You may not reproduce, distribute, copy, sell, or commercially use our content without prior written permission.

11. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations

• Commit fraud or impersonate another person

• Transmit malicious software or harmful code

• Attempt unauthorized access to our systems

• Collect customer information without authorization

• Interfere with the security or operation of the website

• Infringe intellectual property or other legal rights

We reserve the right to restrict access to our services when these Terms are violated.

12. Third-Party Services

Our store may use or link to third-party services, including payment processors, shipping providers, analytics services, social platforms, and other applications.

We are not responsible for the independent policies, practices, or content of third-party services.

Your use of those services may be subject to their own terms and conditions.

13. Website Availability

We aim to keep our website available and operating properly but cannot guarantee uninterrupted or error-free access at all times.

We may update, modify, suspend, or discontinue parts of the website when reasonably necessary.

14. Disclaimer

We make reasonable efforts to provide accurate information and quality service.

Except where required by applicable law, our website and services are provided without guarantees beyond those specifically stated in our policies.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Eloryva will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website, products, or services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

16. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, services, policies, or legal requirements.

The latest version will always be available on our website.

Your continued use of the website after an update means you agree to the revised Terms where permitted by applicable law.

18. Contact Us

If you have questions about these Terms of Service, please contact:

Eloryva Customer Care
support@eloryva.com